Legal information, RGPD and CGV

Products supplied by the Vendor benefit from :

the legal guarantee of conformity, for defective, damaged or damaged Products that do not correspond to the order,
the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Legal warranty provisions

Article L217-4 of the French Consumer Code

“The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility under the contract or has been carried out under his responsibility.”

Article L217-5 of the French Consumer Code

“The property conforms to the contract:

1° Whether it is fit for the use ordinarily expected of similar goods and, if so :

– if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

– it has the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller’s attention and accepted by the latter.”

Article L217-12 of the French Consumer Code

“Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods.

Article 1641 of the French Civil Code.

“The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 paragraph 1 of the French Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article L217-16 of the French Consumer Code.

“When the buyer asks the seller, during the course of the commercial warranty granted at the time of the purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer’s request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.

In order to assert his rights, the Customer must inform the Vendor, in writing (e-mail or letter), of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.

The Vendor will reimburse, replace or repair Products or parts under warranty deemed to be non-conforming or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.

Refunds, replacements or repairs of Products found to be non-conforming or defective will be made as soon as possible and at the latest within 30 days of the Seller’s finding of the non-conformity or latent defect. This refund may be made by bank transfer or cheque.

The Vendor cannot be held liable in the following cases:

non-compliance with the legislation of the country to which the products are delivered, which it is the Customer’s responsibility to check,
in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the Seller.

The Vendor’s warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

Contractual warranty provisions

In addition to the legal warranties of conformity and latent defects, Products purchased on the www.syklo.fr website may benefit from a contractual warranty as indicated in the description of a given Product, according to the following terms, conditions and rates:

All products sold by our brand on our website automatically come with a free two-year commercial warranty, from the date of receipt of the product.

Batteries are guaranteed to retain 70% of their original capacity over 500 charge cycles or 24 months from the date of manufacture. Following the battery maintenance instructions will help ensure a long life for your battery.

This contractual warranty covers the following situations:

This warranty covers only failures and malfunctions resulting from proper installation (see tutorials and manuals) and use of the product. The warranty does not apply in the event of normal wear and tear, or if the product has been modified, improperly installed, damaged during installation or use, or used in an abnormal or improper manner.

All our electrification kits, including batteries, motors, controllers and accessories, have been designed to operate within a specific current, load and discharge range, as indicated in the technical data sheets available on request. We remind you that any inappropriate use, such as failure to comply with these ranges, may result in deterioration, total destruction or explosion of the products, which may cause material and/or physical damage.

Our products are splash-proof, but not immersion-proof. Therefore, it is important not to immerse our products in water, not to wash them with high pressure, and not to use them on vehicles other than bicycles. The use of our motors on vehicles other than bicycles may cause overheating and/or mechanical damage, resulting in property damage and/or personal injury. In addition, incorrect tightening of the motor can result in the motor cables being pulled out, damage to the motor axle and loss of the wheel, all of which can cause material damage and/or personal injury.

It’s important to note that our batteries have been specially designed to work with our electrification kits. Any use of batteries on other kits may lead to deterioration, total destruction or explosion of the battery, particularly if excessive charging or discharging currents are used, if the battery is stored at extreme temperatures, if it is immersed in water or fire, or if it is stored for long periods without charging or use. We strongly recommend the use of suitable chargers, purchased on our website or from our authorized partners (contact us for a list).

This warranty is excluded in the following situations:

Products installed improperly are not covered by the commercial warranty.We will not be liable for any damage to products that have been damaged during installation or use, used in an abnormal or non-compliant manner, damage due to wear and tear, lack of or improper maintenance, products that have been modified by the customer, products that have been used on a vehicle other than a bicycle, or products showing any traces of impact.

Visit the following items are not covered by the warranty because they are linked to normal wear and tear of the product: products showing signs of oxidation or rust, deteriorated motor gears, motor windings showing signs of overheating, cut and/or deteriorated cables, broken and/or bent and/or twisted motor shafts, wear of the gearsdeteriorated threads, loss of one of the kit components.

We also remind you that
the use of our products in an abnormal manner
such as the use of an unbridled electrification kit (above 25 km/h), simultaneous acceleration and braking, use of an acceleration trigger without pedaling, jumping obstacles, burn-out (spinning of the drive wheel), sudden stop in rotation of the motorized wheel (jump landing, obstacle crossing), maintaining acceleration when the motor is hard (big climb, obstacle crossing), use with inappropriate intensities and voltages, or towing (trailer, child’s bike), are not covered by our warranty.

In the case of batteries, any trace of opening, impact or oxidation will invalidate the warranty. Batteries are guaranteed to retain 70% of their original capacity over 500 charge cycles or 24 months from the date of manufacture. Following the battery maintenance instructions will help ensure a long life for your battery.

After 5,000 km, electrification kits are no longer covered by the warranty.

It applies under the following conditions:

In the event of a manufacturing, material or design defect in a product sold by SYKLO, the commercial warranty will apply for a period of 2 years from the date of delivery.

Repairs under warranty are carried out by SYKLO or a SYKLO-approved workshop. SYKLO will cover transport and labour costs if the warranty is valid. Parts replaced under warranty become the property of SYKLO.

The commercial guarantee does not exclude legal guarantees such as the guarantee of conformity and the guarantee against hidden defects.

In case of product return, it is imperative to contact SYKLO customer service to obtain a return authorization. Return shipping costs are at the customer ‘s expense, except in the case of a valid warranty. SYKLO reserves the right to refuse a parcel if it arrives damaged or if the contents have not been packaged with care (non-exhaustive list: wrapped products, wedged together, tightly closed box, missing products, etc.).

Any complaint or request for information should be addressed to SYKLO’s customer service department by email or post.