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Deliveries and returns
At Syklo, our expertise in electric bike technology is unmatched. We’re proud to offer personalized advice for every project to ensure your electric bike perfectly meets your needs. But we don’t just provide high-quality products and services—we also understand the importance of a reliable, high-performance electric bike. That’s why we’re here to support you throughout your electrification project, providing clear and accurate information about deliveries and our return policy. Because at Syklo, your satisfaction is our top priority.
Delivery of your wonderful Electric Kit.
We ship your electrification kit to mainland France, Belgium, and throughout Europe. Shipping is handled by Chronopost and its network of delivery partners in Europe, ensuring reliable and secure delivery right to your doorstep, with package tracking.
Please note that, due to lithium battery regulations, we are unable to offer any other type of delivery for your bike electrification kit. If you purchase a kit item other than the battery, you will be offered a relay point. For overseas destinations such as DOM-TOM or Corsica, as well as for Belgium and Switzerland, please consult the details when confirming your order.
We do our best to ship your order within 48 hours, while ensuring the quality of our products and service. Shipping costs are calculated and displayed at checkout, based on your address and the contents of your cart.
If you have any further questions about our delivery process, please do not hesitate to contact us via our contact page. We’re here to help!
Returns Policy
At Syklo, we are confident in the quality of our products. However, if you are not satisfied with your purchase, you may exercise your right of withdrawal within 30 days of receiving your order. The right of withdrawal may be exercised online, using the withdrawal form or any other unambiguous statement expressing your intention to withdraw, including by mail sent to our postal address or by email as specified in ARTICLE 7 of the Terms and Conditions.
Returns must be in their original condition and complete (including packaging, accessories, instruction manual, etc.) so that they can be resold as new, and must be accompanied by the purchase invoice. Damaged, soiled, or incomplete products will not be accepted. Syklo will cover the cost of both the initial and return shipping.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the products returned by the customer under the conditions set out in this article.
We’re here to help you every step of the way. If you have any questions or concerns about shipping or returns, please don’t hesitate to contact our customer service team. We’re here to help you get the most out of your bike electrification kit.
Any questions before you saddle up?
How long does it take to deliver my bike electrification kit?
We do our best to ship your order within 48 hours. Delivery time then depends on Chronopost and its network of delivery partners in Europe, and you can track your package. Shipping costs are calculated and displayed at checkout.
Can I track my order in real time?
Yes. You will receive a tracking number for your package so you can track its progress until delivery, which is handled by Chronopost and its network of delivery partners in Europe.
How can I exercise my right of withdrawal?
If you are not satisfied with your purchase, you may exercise your right of withdrawal within 30 days of receipt of your order. The right of withdrawal may be exercised online, using the withdrawal form or any other unambiguous statement expressing the wish to withdraw, and in particular by post sent to our postal address or by e-mail as indicated in ARTICLE 7 of the GCS.
What are the return conditions?
Returns must be in their original condition and complete (including packaging, accessories, instruction manual, etc.) so that they can be resold as new, and must be accompanied by the purchase invoice. Damaged, soiled, or incomplete products will not be accepted. Syklo will cover the cost of both one-way and return shipping.
How do I get an exchange or refund?
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the products returned by the customer under the conditions set out in this article. If you have any questions or concerns regarding returns, please do not hesitate to contact our customer service team.
Can I cancel my order once it has been dispatched?
We’re sorry, but once an order has been shipped, it cannot be canceled. You can exercise your right to cancel once you have received your order, but Syklo will cover the return shipping costs.
Will the carrier leave my order with a neighbor or at a relay point if I'm not there to receive it?
No, the carrier cannot leave your order with a neighbor or at a relay point without your prior authorization. If you are not present to receive your order at the time of delivery, the carrier will contact you to arrange an alternative delivery time.
Can I exchange an item for a different model?
Yes, you can exchange an item for a different model, subject to availability. Syklo will cover the costs of return shipping and reshipping. We recommend that you contact our customer service team before returning your item to discuss your exchange options.
